Online Merchandise/Products Returns/Refunds Policy

You may return any item you find defective or not up to your expectations within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within four weeks of shipping the item back to us, however in many cases you will receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank and/or credit card processor to process our refund request (5 to 10 business days).
If you need to return an item or request a refund, please contact us at Info@ratcliffegolfservices.com or call (704) 919-0278 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Online Tee Time Reservation/Purchases Refunds Policy

PURCHASES OF ONLINE “HOT DEALS” AND SPECIALS ARE NON-REFUNDABLE!

  • Reservation Fees will be charged to our credit card upon completing this reservation.
  • This is a pre-paid reservation made for two or more players; any changes resulting in just a single player playing will void the discounted price paid.
  • You will be charged a $2.00 reservation fee per golfer.
  • You are purchasing a specific tee time and your credit card will be charged when you click on “I Agree” below. This tee time reservation is non-refundable, and in the event of a no-show you will not receive a refund or credit. If you cancel the tee time at least 24 hours prior to the tee time, you will be eligible for a rain check in the amount of your purchase. Should you wish to cancel, please call the pro shop directly to cancel the tee time at least 24 hours prior to the day of your tee time and make arrangements to receive your rain check.
  • PLEASE NOTE: In the event of cancellation within 24 hour of your tee time, you WILL NOT receive a refund or rain check. Partial cancellations cannot result in a single player in a group; at least 2 golfers must remain in the group in order to receive the rain check.